Customer Service Representative

QA1 is looking to grow our team! We offer a collaborative, challenging and rewarding work environment, with a competitive salary and benefits package. If you are interested and meet the qualifications, please send your cover letter with salary requirements and resume to Jobs@QA1.net.

Summary: Responsible for supporting the company's sales goals through great customer service, developing quality relations with customer accounts, and providing sales support by performing the following duties.

 Duties and Responsibilities include the following.:

  • Work with account manager to achieve assigned customer goals and sales targets by providing great customer service, proactively identifying opportunities and working with other departments to ensure on-time delivery.*
  • Review order backlog and upcoming sales due dates to identify any potential delivery issues. Proactively work with operations to address any issues.*
  • Provides product information, product cross-reference information, pricing and delivery to customer incoming phone calls.
  • Process and enter orders from phone calls, email, fax and EDI / B2B sources.*  (Knowledge in SPS Commerce or B2B is a plus.)
  • Maintain “customer interaction” information, customer contacts, orders and RMAs in company ERP system.*
  • Identifies incoming new opportunities and asks questions to qualify the opportunity before passing on to account managers.
  • Develops knowledge of the company's products and services, as well as the competition's strengths/weaknesses.*
  • Applies knowledge of company products/services to efficiently process customer information and responds to inquiries and complaints in a diplomatic manner.*
  • Performs other related duties as assigned.
    *Essential Function

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Math Ability:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:
To perform this job successfully, an individual should have proficiency in word processing software, spreadsheet software, inventory software, internet software, order processing systems, Microsoft Office Suite, and ERP systems.

Education/Experience:
High school diploma or general education degree (GED); AA degree preferred. At least 2 years of related experience in inside sales or customer service role; or equivalent combination of education and experience.

Knowledge, Skills and Other Abilities:

  • Professionalism
  • Time management skills
  • Communication skills
  • Ability to work in team environment
  • Attention to detail

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands, and talk or hear. The employee is frequently required to stand; walk; and reach with hands and arms. The employee is occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, ability to adjust focus, and ability to see color.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts and outdoor weather conditions.

 The noise level in the work environment is usually moderate.  

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